Terms and conditions

AKEDA is a brand based in Arequipa, Peru, that builds AKEDA AI and custom software. Contact: hola@akeda.dev.

If you need the owner's identification details to sign up or invoice, ask by email and we will send them with the proposal.

AKEDA AI is software as a service (SaaS) on a monthly subscription for service businesses. It includes an assistant that answers and books on WhatsApp and a web management dashboard. Each plan's features are those shown in the plans section of this site and confirmed in the written agreement.

The assistant uses artificial intelligence and can make mistakes. The business remains responsible for reviewing the information it loads (services, prices, hours) and for stepping into conversations when needed.

• There is no online checkout or self-service sign-up. It starts on WhatsApp or email, with a demo or consultation.
• Onboarding is assisted: we set up the assistant and connect your WhatsApp number with you.
• Plan, price, initial setup scope and timelines are set in a written agreement before starting. If anything on this page differs from that agreement, the agreement prevails.

• Published prices are monthly launch prices in Peruvian soles. They may change for future sign-ups; a price change for an active client is announced in advance and agreed in writing.
• Each plan includes a monthly quota of automated assistant replies, according to the offer in force when you sign up. Messages from your customers and replies written by your team do not use quota.
• What happens if the quota runs out in a month (pause, top-up or plan change) is set in the written agreement.

WhatsApp is a Meta service. Connecting your business number depends on Meta's approval and requirements, which AKEDA does not control. Charges Meta bills for using the WhatsApp Business platform are separate from the AKEDA AI price and are paid by each business according to Meta's current rates (opens in a new tab).

Before each subscription, we confirm in writing when the service starts, what it includes and what we will charge. If you cancel before activation, we refund amounts paid for services not yet performed. After activation, we review refund requests under the agreement and applicable law; months already used do not receive an automatic refund. Renewal, payment method and cancellation periods are set in the written agreement. If you want to stop the service or have a question about a charge, write to hola@akeda.dev and we will review it with you.

Nothing in these terms limits rights granted to you by Peruvian law that cannot be waived.

We work to keep the service running well and available, but we do not guarantee specific business results (more bookings, more sales) or uninterrupted service: we also depend on third parties such as Meta and AI and hosting providers. If there is an incident, we let you know and work on fixing it.

Data handled inside the dashboard and assistant (conversations, appointments, customers) is governed by the AKEDA AI privacy policy (opens in a new tab). To request data deletion, use the data deletion page (opens in a new tab).

This site is informational. The demos show how the product works and are not a contracted service. Texts, design, the AKEDA brand and its logos belong to AKEDA; the case study is published with information from the project itself.

How we handle data on this site is described in the privacy policy and the cookie policy.

Support and questions: hola@akeda.dev or WhatsApp. To file a complaint, see the complaints page.

We may update these terms; the date of the latest version is shown above. Changes do not affect what was agreed in a written agreement in force without your consent.