Changes and refunds

Real online charging with Culqi is not enabled yet (only a test mode exists, with no real-money charges): it is pending Culqi's production approval and WhatsApp activation with Meta. Meanwhile, plan and payment are coordinated with AKEDA on WhatsApp or by email, and these rules apply all the same. When online payment is available, each purchase will be a one-off payment for 30 days, with no automatic renewal.

If you cancel before we activate the service, we refund amounts paid for services not yet performed.

Once the service is active, we review each refund request case by case, under the agreement and applicable law. Months already used do not receive an automatic refund.

Nothing here limits rights granted to you by Peruvian law that cannot be waived.

Charges Meta bills for using WhatsApp Business are separate from the AKEDA AI price: AKEDA does not collect them and cannot refund them. See Meta's current rates (opens in a new tab).

Write to hola@akeda.dev or on WhatsApp including:

• Your business name and your account email.
• The plan and the payment date.
• The reason for the request.

We confirm receipt and reply in writing with the decision. If a refund applies, we tell you how it will be made. If you are not satisfied, you can file a claim in the Complaints Book or go to Indecopi (opens in a new tab). See also the terms and conditions.